ZAPOPAN JALISCO MEXICO JULY 24, 2019

GENERAL TERMS OF USE:

By making your purchase, you agree to the following terms and conditions:

General Terms and Conditions of Sale:

Definitions:

"You." or "Customer" or "consumer" is natural or legal person who buys or uses the Products or acquires Products for their own use or that of their family or social group or their company, and is fully capable of requesting quotes, invoices, is authorized to make orders, purchases, payments, receipt of goods and/or any action on behalf of their company.

"We" or "KitchenMax" or "Kingstrong Nogal Beat SA de CV" or the company" or our legal representative, any of its affiliates whose name appears in any document, are understood to be the same entity and may be named to refer to the company KINGSTRONG NOGAL BEAT SA de CV or by the trade name KitchenMax Store.

"Our website" is the company's internet page, which corresponds to www.kitchenmax.store or www.kitchenmax-msi.com

"Order Request" refers to the document(s) generated through Marketplaces, our website, or sites where our products sold by this company are offered.

"Order Confirmation" is the document by which KitchenMax accepts an order request. This confirmation is only valid with the final invoice that includes the company's Tax ID (RFC) and is backed by prior payment.

"Price" price indicated in the Order Confirmation.

"Third-Party Products" refers to products described in the Order Confirmation that are not manufactured by KitchenMax or of the KitchenMax brand, and specify another brand or manufacturer.

Scope of Application.

These General Terms and Conditions of Sale apply to any and all sales of Products or services made by KitchenMax within the Republic of Mexico, whether the Products are promoted or included in any form in our brochures, promotions, price lists, advertisements, quotes, on the Internet, or verbally. Any other terms or conditions that might otherwise supersede these are excluded. Placing an order implies your express acceptance of these General Terms and Conditions of Sale.

Order Request.

Order requests will be accepted through Marketplaces, our website, in writing, email, telephone, or fax, and will only be binding once the company issues an invoice with an official RFC (tax ID) through any of the aforementioned communication channels. Such confirmation is understood as ORDER CONFIRMATION.

You must verify the Order Request and/or Order Confirmation and notify us immediately, in writing, of any errors. Otherwise, the Product description will become part of this document and will be binding on both parties once the Order Confirmation has been issued by the company.

Order Request or Order Confirmation Cancellations.

In the event that your order request or confirmation is cancelled:

• The customer is entitled to a refund, subject to a 25% penalty equivalent to the total sale amount. The refund will be issued via the same payment method used for electronic transactions, or if that is not possible, via bank deposit to the account of the customer who made the purchase.
• In case of cancellation, the company has no obligation to provide a similar item or service to the cancelled one.
• In case of cancellation, the company has no obligation to provide the order being cancelled at a future time.

Order requests or order confirmations may be cancelled by the company for any of the following reasons:

• In case the product is out of stock.
• In the event that the product is no longer offered by the company or has been withdrawn from its offer.
• In case the product is discontinued.
• In the event of typographical or punctuation errors in prices resulting from the incorrect use of "," and ".", these may be observed or pointed out by Kingstrong Nogal Beat SA de CV even after the order request, order confirmation, purchase order, quote, or invoice has been issued.
• In case of an error in the offer.
• In the event that the company determines that it does not have sufficient stock to fulfill an order.
• In the event that the order or quote made through this means is not paid within the first 24 hours of being generated.
• If payment is not notified in writing within the first 24 hours of the order being generated.
• The customer may cancel their purchase, incurring a penalty of 20% equivalent to the total amount of the sale for orders that have not yet left the company's premises or the warehouse where the merchandise is located.

Other provisions:

Our website and marketplaces are not linked to our warehouses or stock, so this may be a cause for cancellation if we are unable to supply the product.

Under no circumstances do our prices include installation, accessories, or any item not mentioned in the description.

All our equipment must be installed by a trained professional with official licenses for their electrical technician or similar knowledge.

Upon receiving your merchandise, you acknowledge receipt of an operating or installation manual; otherwise, you must notify us at the time of receipt so that we can send you one.

We are not responsible for damages caused to third parties, whether to their persons, movable property or immovable property, caused by the equipment, utensils or installations necessary for the equipment purchased from us.

If the delivery receipt matches the number of boxes shipped but some items are still missing, you must notify our customer service team within the first 24 business hours, reporting the exact missing items and including photos as evidence of what you received. After 24 hours, it will not be possible to file a claim for missing items in your order.

In case of receiving damaged merchandise, you must contact customer service to validate your warranty or return.

Once you have received the merchandise and signed for it, you are acknowledging that the purchase has been received in good condition, complete, and to your satisfaction. Any claims must be made with the shipping company after signing.

All our prices are subject to change without notice.

Legal, mercantile, commercial matters, returns, claims, and warranties will only be received and delivered.

All our orders will be delivered to our address or to the address provided by the customer; shipping costs are not included in the quote unless otherwise stated.

Equipment that is not picked up from the freight companies that shipped it and is stored due to non-delivery, non-payment of freight costs, or any other reason, will generate a storage and/or administrative expense that the customer will have to settle directly with the freight company in order to obtain their equipment.

Equipment that is not picked up at our facilities at the time it is indicated as available will generate an expense of $500.00 per month or fraction thereof plus VAT.

KINGSTRONG NOGAL BEAT SA DE CV
KNB181031AE2

San Juan Avenue 1361
Metropolitan Park
CP 45010
Zapopan, Jalisco, Mexico

You can review our privacy notice at the following web address:

https://kitchenmax-msi.com/pages/privacy-notice

You can review our warranty policy on the following webpage:

https://kitchenmax-msi.com/pages/garantias

JURISDICTION.- For all matters related to the execution and fulfillment of the clauses of this document, the parties that enter into it expressly submit to the jurisdiction and competence of the courts of the City of Guadalajara, Jalisco; and to the provisions of this contract and the laws applicable to the State of Jalisco, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles, or for any other reason.

CLAUSE HEADINGS. - It is stated that the clause headings cited in this document are solely for the purpose of facilitating their identification and reading, and therefore are not understood as substantive provisions that vary or can be interpreted as a substantial part of this contract, and should not be interpreted to expand, reduce or affect in any way the scope of the content of the clauses of this document.