Billing Policies

1. Invoices can only be requested once payment has been made, so it is necessary to send the payment receipt to the sales advisor who assists you so that it can be confirmed and invoiced.

2. The invoice is generated using the data provided by the client. Therefore, it is essential to send the sales representative handling your purchase an updated Tax Status Certificate (no more than 3 months old) for the company to which the invoice will be issued, along with the CFDI usage code for the invoice. Without this information, the invoice cannot be issued.

3. Only payments made during the current month will be invoiced. Invoice requests must be made within 72 hours of purchase , provided it is within the same month. For purchases made on the last day of the month, requests must be made immediately and before 5:30 PM to guarantee issuance within the month.

4. Payments made on the last day of the month that require an invoice must send Proof of Payment and Tax Status Certificate on the same day before 5:30 p.m.; if the requested information is not received on time, the invoice will be issued to the General Public without the possibility of re-invoicing.

5. Payments that remain unidentified at the end of the month due to a lack of information necessary to issue the invoice or errors in tax data will be billed to the general public.

6. In the case of making an advance payment, it must be specified whether an invoice of type “Advance” or an invoice for the total amount with payment method PPD and payment supplement corresponding to the advance is required.

7. Invoices requested before making payment (“Invoices for payment processing”) will be issued in PPD and once paid, the corresponding payment supplement will be generated.

8. Invoices for payment processing must have at least one advance payment within the month in which they were generated; otherwise, they will be cancelled at the end of the month.

9. Invoices for payment processing requested during the last working week of the month will have 15 working days of the following month to make at least an advance payment, otherwise they will be cancelled.

10. The deadline for invoice settlement and payment processing will depend on the manufacturing time of the purchased equipment. Once the equipment is ready for delivery, the invoices must be paid in full to release the equipment and proceed with delivery (the sales representative will indicate the final payment deadline).

11. Invoices for payment processing in PUE are not issued. If there is an exception (subject to review), invoices issued with this payment method must be paid in full within 24 hours of issuance; otherwise, the invoice will be canceled.

12. Invoices for payment processing in PUE requested on the last day of the month must be settled on the same day before 5:30 p.m.; otherwise, they will be automatically cancelled.

13. Invoices will be sent via email to the address provided to the sales advisor within 3 business days after the request (provided that the information provided is complete).

14. Invoices requested on the last day of the month will be sent by email on the same day.

15. If there is an error in the issued invoice, you must notify your sales representative as soon as possible so they can request a correction from the accounting department. Invoice corrections or cancellations are only accepted within the current month in which the payment was made. Corrections or cancellations of invoices corresponding to payments from previous months will NOT be accepted.